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FREQUENTLY ASKED QUESTIONS |
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HERE'S A SELECTION OF COMMONLY ASKED QUESTIONS. IF YOUR QUERY
IS NOT COVERED BELOW USE THE 'CONTACTS' INFO TO SEND US AN EMAIL.
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-NAVIGATION NOTE-
White = link. White & Underlined = unvisited link.
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-CONTACTS AND SUPPORT-
^BACK TO PAGE TOP^
1.How do I contact Utopia-Web with comments or questions?
We welcome your comments, suggestions and questions.
If you are a member please choose the most relevant link from
the following page: Members Admin
If you are a visitor please choose the most relevant link from
the following page: Visitors Support
^BACK TO CONTACTS AND SUPPORT^
2.Do you provide non-English support?
Yes. We will use an interpreter to translate your message.
Arabic: الرجاء إرسال بريد إلكتروني إلى دعم
Chinese: 请发送电子邮件至 支持
French: Veuillez envoyer un email à soutenir
German: Schicken Sie bitte ein email zu unterstützen
Italian: Trasmettere prego un email a assistenza
Japanese: してください電子メールを送る サポートする
Portugese: Emita por favor um email a suporte
Russian: Пожалуйста, отправьте по электронной почте поддержка
Spanish: Envíe por favor un email a apoyar
^BACK TO CONTACTS AND SUPPORT^
3.Why haven't I received a response to my question?
All emails are personally responded to within 24 hours.
If you don't receive a response, please resend your email.
If you still don't get a response there may problem with
your email address. In this case please try emailing us
with another email address from another domain.
^BACK TO CONTACTS AND SUPPORT^
4.Where can I find out about the latest news and events?
Current information on updates, upgrades, faults, repairs
and replacements are all available on the Notice-Board.
^BACK TO CONTACTS AND SUPPORT^
5.Where can I find out about the history of Utopia-Web?
We have been around for quite a few years and have seen
the web evolve into something truly awesome. You can find
out more about us and our services here.
^BACK TO CONTACTS AND SUPPORT^
6.Where can I find the terms and conditions for Utopia-Web?
There are three sets of terms and conditions. One for public
entry to Utopia-Web, another for membership and a third relating
to content submissions.
^BACK TO CONTACTS AND SUPPORT^
7.Why can't I view an item on Utopia-Web?
If there are no notices about upgrades or outages it is possible
that access difficulties might be due to a temporary browser
fault. Refresh relevant pages by holding down 'Ctrl' on your
keyboard while pressing F5. Ensuring that your browser has Java
enabled is essential for viewing this site and can be checked
via the following link. If your problem still persists you might want
to consider rebooting you computer and modem/router.
^BACK TO CONTACTS AND SUPPORT^
8.Why is the website is not working properly?
Read and apply point 7 above and if your problem persists send us
us an email with a detailed description of the fault.
If it turns out that the site is down (which is very rare) and you're
a member we'll credit your account with access equal to or greater
than the outage duration.
^BACK TO CONTACTS AND SUPPORT^
9.Why is the current update overdue?
If an update is running late we'll generally put a relevant message
on the Notice-Board and it will usually be due to site maintenance.
However if there's no written reason for the delay it might be a
caching problem with your browser/computer in which case you
should read and apply point 7 above. Your membership will always
be credited with access equal to or greater than the update delay.
^BACK TO CONTACTS AND SUPPORT^
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^BACK TO PAGE TOP^
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-BILLING AND MEMBERSHIP-
^BACK TO PAGE TOP^
1.How do I join Utopia-Web?
You can join Utopia-Web using your Visa card or MasterCard
via the following link. You can also join via regular mail using
cash, credit, money order or cheque(if you are in Australia)
using the following form.
Access to shopping facilities on
Utopia-Shop.com and web cam chat services on Utopia-Girl are
not covered by your monthly Utopia-Web subscription and are
'pro rata' or 'as you use' fees charged by other companies and
provided through us as affiliate services. We only deal with trusted
affiliates that offer quality goods and services. Remember to read
the separate terms and conditions for both Utopia-Shop.com
and Utopia-Girl.com. Utopia-Web members can obtain a 15%
discount coupon code for for one initial purchase at Utopia-Girl
by emailing your Utopia-Web login to Utopia-Web Support. The
discount code is inserted during the checkout procedure at
Utopia-Girl.
^BACK TO BILLING AND MEMBERSHIP^
2.How will the transaction appear on my credit card?
The transaction that will appear on you credit card statement
will be in the name of "BTF TECH PTY LTD SEABROOK VIC,
AUSTRALIA" and the debit will be in Australian dollars. Purchases
relating to Utopia-Girl and Utopia-Shop will appear differently to the
aforementioned- details can be obtained here.
^BACK TO BILLING AND MEMBERSHIP^
3.Will you send me an email after I join?
No we will not. You will only hear from us if you initiate contact.
This is for your privacy as most members would rather only hear
from an adult site when absolutely necessary. For this reason you
should record your username and password. You can however
always obtain these details by emailing us. Utopia-Girl & Utopia-Shop
notifications may be different to the afore mentioned.
Utopia-Web members can obtain a 15% discount coupon code
for one initial purchase at Utopia-Girl by emailing your Utopia-Web
login to Utopia-Web Support. The discount code is inserted during
the checkout procedure at Utopia-Girl.
^BACK TO BILLING AND MEMBERSHIP^
4.Are there any additional charges with the membership fees?
No there are not. Accounts rebill automatically but this can be
cancelled easily by emailing your request at least 3 days prior to
the membership renewal date. Access to shopping facilities on
Utopia-Shop.com and web cam chat services on Utopia-Girl.com
are not covered by your monthly Utopia-Web subscription and are
'pro rata' or 'as you use' fees charged by other companies and
provided through us as affiliate services. We only deal with trusted
affiliates that offer quality goods and services. Remember to read
the separate terms and conditions for both Utopia-Shop.com
and Utopia-Girl.com. Utopia-Web members can obtain a 15%
discount coupon code for one initial purchase at Utopia-Girl by
emailing your Utopia-Web login to Utopia-Web Support. The discount
code is inserted during the checkout procedure at Utopia-Girl.
^BACK TO BILLING AND MEMBERSHIP^
5.I just joined but my account is not working?
Please make sure you are entering your username and password
correctly which you can obtain if needed by emailing us. If the your
account details are correct then perhaps your transaction was
declined for some reason. Please check that your card is still valid
with adequate funds and try joining again or email us and we will
attempt via manual billing. For all Utopia-Girl related billing queries
please consult the following.
^BACK TO BILLING AND MEMBERSHIP^
6.I joined by mail but haven't heard from you?
We are based in Australia and it can take a few weeks for your mail
to reach us. If you have not received your password after 3 weeks
please email us so we can investigate.
^BACK TO BILLING AND MEMBERSHIP^
7.Why was I billed twice?
This very rare but if it does happen please forward all relevant
details of both transactions to us and we will organize a refund
for the second charge and add some time to your account as some
sort of compensation. For all Utopia-Girl related billing queries
please consult the following.
^BACK TO BILLING AND MEMBERSHIP^
8.I have lost my username/password, can you help me?
Certainly. Please send us your request with the email address you
used when joining. Including other details like your username if
you know it and the name you used when joining will expedite
your request. If you have lost your Utopia-Girl password you can
obtain it here.
^BACK TO BILLING AND MEMBERSHIP^
9.My password is not working, can you help me?
Of course. Please email your username and password to us and
we will sort out the problem. For all Utopia-Girl related billing
queries please consult the following.
^BACK TO BILLING AND MEMBERSHIP^
10.Can you tell me when my membership began and ends?
Yes. Email us your username and/or password and we will issue you
with an report that will tell you your last and next debits and how
many days you have remaining on your account. For all Utopia-Girl
related membership queries please consult the following.
^BACK TO BILLING AND MEMBERSHIP^
11.How do I change my account details?
This can be done by emailing the details of your request to us.
For all Utopia-Girl related account queries please consult the
following.
^BACK TO BILLING AND MEMBERSHIP^
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^BACK TO PAGE TOP^
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-RENEWALS AND CANCELLATIONS-
^BACK TO PAGE TOP^
1.How do I renew my account when it expires?
Your account should automatically renew upon expiration, unless
you have cancelled your account prior. If you have cancelled and
wish to renew you can email your request to us for a manual rebill
or simply join again via the payment gateway. If you wish to use
your old account details be sure to use the same email address
and username from the old account. For all Utopia-Girl related
account queries please consult the following.
^BACK TO RENEWALS AND CANCELLATIONS^
2.How do I cancel my account before it renews?
You must email us with your cancellation request at least 3 days
prior to the renewal date of your account.
^BACK TO RENEWALS AND CANCELLATIONS^
3.Can I use my old username and password when I renew?
If you are renewing via the online payment gateway and you wish
to use your old account details be sure to enter the same email
address and username of the old account. If this doesn't work
you can email us and we will sort it out for you. For all Utopia-Girl
related account queries please consult the following.
^BACK TO RENEWALS AND CANCELLATIONS^
4.How do I renew with a different credit card?
If you are renewing via the onliine payment gateway simply enter
the new card details where necessary. If this fails email your
request to us and we will enter the new card details manually.
For all Utopia-Girl related account queries please consult the following.
^BACK TO RENEWALS AND CANCELLATIONS^
5.I was a member a long time ago. Can I use my old details?
Yes. We keep old account records so just follow the directions for point 3.
^BACK TO RENEWALS AND CANCELLATIONS^
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